Freshness and Storage
How do I know if Joyce Chen bottled products and spices are fresh?
Our products are marked with a “Best By Date.” For maximum freshness, purchase our Joyce Chen products prior to this date. If you find a product in a store with an expired “Best by” date, please notify the retailer.
How do I know whether my frozen potstickers are fresh?
Our uncooked potstickers are flash frozen to ensure freshness. The potstickers should be separated in the pouch, and light in color. If they are clumped and/or dark in color, the product has defrosted during shipping, and refrozen. In this instance, return the product to the store for an exchange or full refund. If the store is unable to satisfy your request, please contact us so that we may help.
How should I store Joyce Chen’s bottled products? Should they be refrigerated?
We recommend that you store Joyce Chen’s bottled products in a cool, dark, dry place. Once opened, you should refrigerate our Joyce Chen Gluten Free Soy Sauce, Joyce Chen Hoisin, Joyce Chen Gluten Free Hoisin, Joyce Chen Potsticker Dipping Sauces (mild and spicy), and Joyce Chen Duck Sauce.